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Internal Complaints Procedure

 

As a member of the Property Ombudsman (TPOS) Melton Premier aim to provide the highest standard of service to all of our customers. However, occasionally things may not reach our high standards and therefore you may need to complain. In the event that you are dissatisfied with our services we request that you follow the simple Complaints Process outlined below; Stage one

 

In order for Melton Premier to address your concerns as efficiently as possibly we first ask that you first raise any concerns or complaints with your Agent verbally. Stage two In the event that your concerns were not efficiently handled in stage one, or that you remain unsatisfied with our services, we request that you formally submit your concerns to the directors by emailing your concerns to info@meltonpremier.co.uk. On receipt of a written complaint, an investigation will be held and the outcome sent to you within 15 working days. Stage three After you have received a response from the Directors, and if you are not satisfied with the resolution you may approach The Property Ombudsman Service (TPOS). Details of how to do this can be found on The Property Ombudsman Service (TPOS) consumer guide at www.tpos.co.uk. Please note that if you with to contact The Property Ombudsman Service you must do so within 6 months of the date of the Director’s letter.